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Re: “Lula Cafe

Sometimes, too much of a good thing is bad. In this case, all the attention and praise might just have soured Lula a little. Don't get me wrong, I think the food there is great and the space is one of the nicest of any restaurant in the city not done on a massive budget. However, I hardly ever think of eating at Lula anymore. That's because I'm hardly ever in the mood for tude when paying for food. The servers here tend to wear a fixed, bored expression, just a hair shy of hostile. It's unfortunate, because the rest of the crew are generally pleasant, but they're not the ones interacting heavily with the customers, are they?

A recent experience solidified my opinion of the place. Our waitress seemed dead set against using verbal communication. Pursed lips and pen poised over ticket indicated that she was ready for our order. Knit eyebrows and downturned mouth could have said "Here's your food" or "I'm an angry person." Take your pick. Eye contact? What's that? I started out trying to be amiable, but that quickly got old. Maybe in her reality, "please" and "thank you" are considered deadly insults. So sorry!

In summary, Lula is a place to go for good food in a pretty space. That's if you're not the sort to take offense at shoddy service. In my book, bad attitude cannot pass for gruff grassroots charm at a place that charges over $8 for a turkey-and-bacon sandwich.

I forgot to leave a tip this last visit, so here's a little belated something: Nice manners require neither cost nor effort. And they're a good thing.

Posted by Paul Wong on 06/27/2005 at 11:55 PM

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