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I had arranged a special dinner for 9 by phone and E-mail with the owner 2 weeks earlier. All 9 of us arrived shortly before 8:00 and were told there would be a short wait for the table. We went to the bar area and ordered cocktails. At 8:15, the hostess came and asked me my name again. This led to a discussion amongst ourselves as to whether our reservation had been lost. I went up to the hostess and asked. She said that manager was on the phone with the owner and would be over to explain shortly. At 8:30 he came over and said he was sending out some complementary appetizers while we waited but never said what the problem was. I kept going up to the hostess every 15 minutes but received no explanation. We heard he had arrived and I expected him to come over and explain but he never did. Finally, at 9:30, one and a half hours late, we were seated and served a fabulous meal with excellent service.

I just don’t understand why we were seated so late. My friends decided that the owner had not turned in the pre-order or something like that and his staff didn’t want to tell us that the owner was the one who caused the problem. Or maybe a larger party for 25 was the first priority.

All my friends from Toronto and Chicago took it all very well; I think because they could see how frustrated and upset I was. For a fine dining experience (and I think that a tab of $75.00 a piece counts as fine dining), I think this is unacceptable, but even more unacceptable is never receiving an explanation as to why. So I must count the whole experience as a disappointment, even though after we finally got seated the food and service were great.

Posted by William Schade on 08/09/2005 at 6:40 AM

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